![]() ![]() Language options in Korean, English and Chinese are available on the machine. The employees will be at the 12 branches through Wednesday. A Happy Habit employee sat next to the return machine, stepping in to help customers. “The idea is nice, but I don’t think I’ll be coming to Starbucks when I’m having coffee with a lot of people or ordering for our whole team when having team meetings.” Starbucks baristas each took about a minute to explain the new policy when customers were making orders. “I had coffee with two of my colleagues, and it took us quite a bit to return all three cups,” said Jeon Yeong-min, an office worker in her 30s. Long lines formed during lunch hours as the system the was rolled out, when office workers from nearby companies piled in to have coffee and return the cups. Customers can choose to get the refund in cash, Starbucks loyalty points or Happy Habit loyalty points. A 1,000 won (85 cent) deposit is charged for each cup, which is refunded when customers return them to a machine at the 12 branches. The reusable cups are plastic but sturdier than single-use cups and can be used 70 to 100 times when washed. Stores will only serve drinks in coffee mugs, tumblers brought by customers, or the cafe’s reusable plastic cups. ![]() Twelve branches in central Seoul - including Seoul City Hall, Euljiro Center and Byuldabang - were designated as “Eco-stores without disposable cups” starting Nov. Starbucks Coffee Korea phased out single-use plastic and paper cups in few Seoul branches, but the green initiative left customers muddled and miffed as they found themselves struggling with messy cups and a diabolical return system and wondering whether, after all is said and done, the grand plan will do any good at all. A customer returns reusable cups at a Starbucks branch in Jung District, central Seoul.
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